General Questions
- Do I need to switch my long distance or wireless service to use Ten4Real?
- When can I start using Ten4Real?
- Do I have to sign a contract?
- How do I make a call?
- Are there phone numbers that I should not register?
- Can I cancel my service?
- Will my wireless carrier charge me for calls from my wireless phone?
- What activities can I do with my account online?
- How can I contact you if I have questions about my account?
- What taxes are applied to the Ten4Real Service?
- Can I sign up for both prepaid and postpaid services?
- I have signed up for a prepaid account but would like to change to postpaid (or vice versa); how can I make the change?
Do I need to switch my long distance or wireless phone service to use Ten4Real?
No, you do not need to switch your long distance or wireless service. When you use Ten4Real, you are directly accessing Ten4Real's network by dialing a toll-free number. All call charges will be deducted from your prepaid or postpaid account. There will be no interaction with your long distance or wireless phone service provider when using Ten4Real.
When can I start using Ten4Real?
You will be able to make calls within 15 minutes of signing up and creating an account.
How do I make a call?
When placing a call from a registered phone, use PINless dialing:
- Dial 1-877-4TALK10 (482 5510)
- For International Calls: Dial 011 + country code + city code + number.
- For Domestic Calls: Dial 1 + area code + number.
- Or to use speed dial, enter * and your 3-digit speed dial code.
- When calling from a non-registered phone, you will be prompted to enter your 10-digit primary phone number + 4-digit calling PIN.
To make another call don't hang up. Press the # key twice.
Are there phone numbers that I should not register?
We recommend that you only register private phone numbers, such as home, office, or wireless phones. Registering non-secure (public) phone numbers is risk, and calls made from these numbers will be your responsibility. Payphone numbers can not be registered.
Can I cancel my service?
If you are not satisfied with Ten4Real, you may cancel at any time by contacting us online or toll free at 1-800-490-3211. For the prepaid account, any unused balance on your account will be forfeited.
Will my wireless phone carrier charge me for calls from my wireless phone?
Your wireless carrier should not charge you for international calls when using Ten4Real although the call will use your wireless domestic airtime. If you are unsure of the charges you may incur from your wireless carrier as a result of using Ten4Real, please contact your wireless carrier.
What activities can I do with my account online?
When you sign up for and create a Ten4Real account, you will have the flexibility to manage your account online including:
- Editing Account Profile and Registered Numbers
- Changing Your PIN
- Viewing Call History
- Recharging Your Account (Prepaid Account Only)
- Viewing Recharge History (Prepaid Account Only)
- Viewing Monthly Bills and Payments (Pospaid Account Only)
How can I contact you if I have questions about my account?
You can reach us online or speak to one of our Customer Care representatives by clicking on Contact Us or can by calling 1-800-490-3211.
What taxes are applied to the Ten4Real Service?
• State and Local Sales Tax: Cities, states and counties may levy taxes on long distance calls and some services and features. Primus collects all taxes and remits them to the proper jurisdiction.
• Federal & State Universal Service Funds (USF): Surcharges to recover our costs of contributing to Federal and State Universal Service Funds, which are mandated by state laws and/or rules to provide affordable telecommunications services to all citizens, including low-income, eligible schools and libraries, rural health providers, and consumers in high cost service areas.
Can I sign up for both prepaid and postpaid accounts?
You may have multiple Ten4Real accounts with either prepayment or pay after use option. However, the phone numbers you register for PIN-less dialing may not be on more than one account.